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The customer support team serves existing
clients by providing fast, direct access to staff that have been trained
to support the use of their b4nAfter
solution. The b4nAfter customer
support team offers its customers a variety of resources from superior
technical support to a wide-range of professional services such as consulting,
training and education. In most cases for technical support you will be
dealing with one of the programming analysts involved in the original
design and programming.
Additionally, the team will provide the following through e-Mail correspondence:
- Advance notice of maintenance renewals
- Software release updates
- Information on new products and enhancements
Technical Support
b4nAfter's technical support team go
through rigorous cross-training in order to ensure that clients receive
the best possible solutions and most knowledgeable assistance when they
call in for phone support. The team is structured to facilitate the quick
processing of support requests to expedite the delivery of answers and
solutions to clients.
Professional Services
No matter what your project requirements, b4nAfter's
professional services team works together to provide the specific services
you need to get the most from your system. Many clients take advantage
of our services on a recurring basis. We can train new staff, install
and implement the latest b4nAfter
product releases, or help automate your workflow. Like b4nAfter's
products, these services are scalable, which simply means they adapt to
fit the specific needs of a firm no matter how large or small.
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